• Community engagement in context
  • Community engagement - an overview
  • Community engagement in a representative democracy
  • Key challenges for the public sector
  • Implications for public sector managers
  • The context for engagement
  • Clues to good community engagement
• Planning CE
  • Community engagement and the policy/planning cycle
  • Project goals
  • When is engagement necessary?
  • Community engagement objectives
  • Community research
    • Media research
    • Community profiling
    • Community segmentation
    • Community and issues analysis
  • Key communication messages
  • Selection of engagement techniques
  • Managing risk
  • Evaluation planning
  • Planning transition and exit strategies
• Implementing CE
  • Working with communities
  • Organisational culture
  • Resourcing
  • Structures and processes
  • Continuity and follow up
  • Representation and control
  • Coordination
  • Other issues
  • Embedding good practice
• Methods
  • Overview of methods
  • Methods of information-sharing
  • Methods for consultation and deliberation
  • Methods for active participation
  • Advanced participative methodologies
  • Choosing an engagement method
• Event management
  • Event engagement processes
  • Choosing a facilitator
  • Structuring the event
• Evaluating CE
  • Introduction to evaluation
  • Principles of evaluation
  • Identifying outputs and outcomes
  • Purpose and approach to evaluation
  • Evaluation criteria and indicators
  • Methods of measuring community engagement
  • Steps in evaluating community engagement
• Risk management
  • Identifying risks
  • Assessing risk
  • Managing external risks
  • Managing internal risks
  • Risk assessment and management plan
• Skills
  • Community engagement skills profile
  • Options for skills development
  • Building the skills of your team

Community engagement in context

This section provides an overview of community engagement in the Queensland public sector context. It gives a basic introduction to the field of community engagement, and examines some of the key challenges for the Queensland public sector in general, and public sector managers in particular, in engaging with the community. It also outlines some of the indicators of good practice in community engagement.

Topics covered in this section are:

• Community engagement – an overview
• Community engagement in a representative democracy
• Key challenges for the public sector
• Implications for public sector managers
• The context for engagement
• Clues to good community engagement